Here’s How the Refund Process Works
1. You submit payment
Once a deal is agreed, you complete your ID check and make payment. The funds are held securely, not sent to the seller.
2. The seller begins the transfer
They must provide the required documentation and follow the legal steps to transfer the plate into your name.
3. If something goes wrong
- If the seller can’t deliver,
- if documents aren’t valid,
- or if the transfer can’t be completed—
you can pause the transaction and raise a dispute directly through Escrow.com.
4. Investigation
The dispute process is via Escrow.com and includes both parties providing evidence. If the seller fails to complete the transfer or violates the agreement, you’ll receive a full refund via Escrow.com.
You’re Not Alone: Our Pit Crew Can Help
If you're not sure whether something's gone wrong, or just want someone to talk it through with, our Pit Crew is here.
- Help you understand what's happening
- Review documentation
- Support you through the Escrow.com dispute process
- Liaise with the seller if needed
You’re not dealing with a chatbot or a generic form. You’re dealing with real people who know how this works.
Need help with a transaction?
Tell us what’s happening and we’ll jump in where needed. Contact the Pit Crew.
Pit Crew Tip
If a deal falls through and the seller can’t deliver, you’ll get your money back. Escrow.com protects your payment. The Pit Crew supports the rest.
